Browsing by Author "Yılmaz, Mine Bertan"
Understanding users' behavioral intention to use voice assistants on smartphones through the integrated model of user satisfaction and technology acceptance: a survey approach Authors:Yılmaz, Mine Bertan; Rizvanoğlu, Kerem
Publisher and Date:(EMERALD GROUP PUBLISHING LTD, 2021)Purpose This study aims to determine system quality (SQ) and information quality (IQ) characteristics of voice assistants (VA) on smartphones that are affecting users' satisfaction and technology acceptance, and how these affect behavioral intention (BI) to use. Design/methodology/approach This study uses the integrated model of user satisfaction and technology acceptance to evaluate users' behavioral intention to use VAs on smartphones. The model represents a causal chain from the key characteristics ...