Now showing items 1-6 of 6

  • Internal Customer Satisfaction Improvement with QFD Technique 

    Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments in relation to quality characteristics for increasing internal customer satisfaction. Design/methodology/approach - The integration of SERVQUAL into QFD has been used to set the success factors to improve quality in the textile industry. One of the largest textile companies ...

  • Internal customer satısfaction improvement usıng QFD technique 

    Authors:Ergin, Kebire Nazlı
    Publisher and Date:(Kadir Has University, 2013)
    in this thesis Quality Function Deployment was assigned as a methodology for converting customer requirements and expectations into quality standarts. The paper suggests an approach which is integrating SERVQUAL into QFD to set the success factors to improve quality in the textile industry. A textile company within the city of istanbul in Turkey was selected as the sampling frame. A SERVQUAL-type of questionnaire was used and 32938 questionnaires were distributed both manually and online and 24551 ...

  • Kalite maliyetleri 

    Authors:Okumuş, Mürşide
    Publisher and Date:(Kadir Has University, 2004)
    ozet bulunmamaktadir.

  • Product ımprovement with Quality Function Deployment (QFD) technique 

    The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas distribution company) the biggest natural gas distribution firm in Turkey. Experts from engineers were selected to determine customer expectations. Application of QFD to pipe strangling equipment is described step by step. The results show that when developing a new product or ...

  • Studying of effects of offset print education to print quality 

    Authors:Köse, Erdoğan; Şahin, Cengiz
    Publisher and Date:(2012)
    With development of societies, quality is also required along with fair prices on products. As the technology progresses rapidly, some negations are faced in sense off print quality due to lack of information and skill in quality and quality control equipments among sector employers. In this study, by educating offset print operators on quality in prints, quality standards and using of quality control equipments; they have been led to reach qualified print in ISO standards. Following the study; ...

  • Toplam kalite yönetimi ilkeleri ve hastane performansına ilişkisi üzerine bir araştırma 

    Authors:Güngör, Jülide Filiz
    Publisher and Date:(Kadir Has University, 2008)
    Bu araştırmanın amacı; hizmet sektöründe önemli bir yere sahip olan hemşirelerin Toplam Kalite Yönetimi İlkeleri Uygulamaları, Hastane' nin Kalite, Operasyonel ve Çalışan Performansı ile Finansal Performansını nasıl algıladığını ortaya koymaktır. Bu amaç doğrultusunda hazırlanan anket, İstanbul' da ki özel bir hastanede görev yapmakta olan 175 hemşireye Eylül 2007-Mart 2008 dönemlerinde uygulanmıştır. Anket sonuçları; SPSS 15.0 istatistik programında faktör, korelasyon ve regresyon analizlerine ...