Browsing by Subject "SERVQUAL"
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Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey Authors:
Publisher and Date:(2010)Purpose - The aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be similar or different to that of the Kazakhstani Egyptian and Jordanian patients. Design/methodology/approach - A conceptual model including behavioural dimensions of patient-physician relationships and patient satisfaction has been used for approach. As the empirical research setting ...