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  • Implementation of information technology infrastructure library (ITIL) processes 

    Authors:Odabaşı, Selma Yilmaz
    Publisher and Date:(Kadir Has University, 2011)
    Several frameworks tools and standards have been included in iT management systems in organizations such as COBiT CMMS. These days iT management is focusing particularly on the de facto standard iTiL for implementing iT service management. The information Technology infrastructure Library (iTiL) is a public framework that describes good practices in iT service management. it has been drawn from both the public and private sectors internationally. iTiL helps organizations to become aware of the ...