Browsing Araştırma Çıktıları / WOS by Author "Camgöz-Akdaǧ, Hatice"
Authors:Camgöz-Akdaǧ, Hatice; İmer, Havva Pınar; Ergin, Kebire Nazlı
Publisher and Date:(Emerald Group Publishing Limited, 2016)Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments in relation to quality characteristics for increasing internal customer satisfaction. Design/methodology/approach - The integration of SERVQUAL into QFD has been used to set the success factors to improve quality in the textile industry. One of the largest textile companies ...
Authors:Camgöz-Akdaǧ, Hatice; Zaim, Selim; Acar, Mehmet F.; Demirel, Omer F.; Ataman, Ahmet
Publisher and Date:(Trans Tech Publications Ltd, 2012)The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas distribution company) the biggest natural gas distribution firm in Turkey. Experts from engineers were selected to determine customer expectations. Application of QFD to pipe strangling equipment is described step by step. The results show that when developing a new product or ...