Browsing by Author "Odabaşı, Selma Yilmaz"
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Implementation of information technology infrastructure library (ITIL) processes
Odabaşı, Selma Yilmaz (Kadir Has Üniversitesi, 2011)Several frameworks tools and standards have been included in iT management systems in organizations such as COBiT CMMS. These days iT management is focusing particularly on the de facto standard iTiL for implementing iT ...