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Publisher and Date:(Tubitak, 2020)With the increase of e-commerce platforms and online applications, businessmen are looking to have a rating and review system through which they can easily reveal the feelings of customers related to their products and services. It is undeniable from the statistics that online ratings and reviews attract new customers as well as increase sales by means of providing confidence, ratification, opinions, comparisons, merchant credibility, etc. Although considerable research has been devoted to the ...