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The role of climate: implications for service employee engagement and customer service performance 

Mengüç, Bülent; Auh, Seigyoung; Yeniaras, Volkan; Katsikeas, Constantine S. (Springer, 2017)
This research attempts to challenge the resource-engagement and engagement-performance linkage of the job demands-resources model by testing these links under the moderating role of two climates: performance-focused and ...

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Author
Auh, Seigyoung (1)
Katsikeas, Constantine S. (1)Mengüç, Bülent (1)Yeniaras, Volkan (1)SubjectClimate (1)Engagement (1)Job autonomy (1)Job demands-resources model (1)Self-efficacy (1)Service failure recovery (1)... View MoreDate Issued
2017 (1)
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