| dc.description.abstract | Today, the rapid technological and economic developments in the concept of globalization is moving more in the future. Transported to the competition in the global level. At the global level of competition, companies make better products, faster to prepare as soon as possible to provide the highest quality in addition to forcing them to hand over.To preserve and enhance the national and international market share, low cost, a competitive global market prices be advanced to a point. Production costs provides approximate values, this form of production costs is about to become competitive in an environment, the most important tool used in logistics. On logistics activities with the operations to be one step ahead of the competition is always possible.In this context, the quality of logistics services to compete with international markets come to the fore as an important element. Information innovations, developments around the world appears to be important criteria to be followed. The second approach is emerging from the 20th century form of government and among the most important technologies, "total-quality management and TQM, has become the logistics and information technology.Continuous improvement, TQM philosophy is built on customer centricity and service quality and product improvement, cost reduction of unnecessary resource israflarının subsequently, customer satisfaction, product development, shortening the duration of the importance of TQM as a result of increased product market shares are always maintained and constantly developed."Logistics TQM" thesis entitled "The Concept of Logistics departments were investigated in detail and its relationship Iwith TQM.Alekseyev, said a book, "Tactics... No, the tactics amateursDiscuss. Professional soldiers work on the logistics " | en_US |
