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dc.contributor.authorAuh, Seigyoung
dc.contributor.authorMengüç, Bülent
dc.contributor.authorİmer, Havva Pınar
dc.contributor.authorUslu, Aypar
dc.date.accessioned2019-06-27T08:01:57Z
dc.date.available2019-06-27T08:01:57Z
dc.date.issued2019
dc.identifier.issn1094-6705en_US
dc.identifier.issn1552-7379en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12469/515
dc.identifier.urihttps://doi.org/10.1177/1094670518779462
dc.description.abstractThis research comprises two studies that extend the literature on the proactive behavior of feedback seeking. Study 1 uses cross-sectional data from frontline employees across 51 apparel stores to examine how feedback seeking is formed and under what conditions. The results suggest that the development of feedback-seeking behavior is contingent on a feedback-seeking climate and the relationship between an employee and his or her supervisor. Study 2 uses longitudinal data collected across three time periods from multiple respondents (i.e. frontline employees and managers) not only to replicate the findings from Study 1 but also to explore when feedback seeking matters. The findings reveal that managers should target employees who are less (vs. more) satisfied with their jobs because such employees perceive more instrumental value from feedback as a means to improve customer service and sales performance. The findings from this research provide insights that managers can use to increase feedback-seeking behavior from employees and effectively identify and manage the conditions under which feedback seeking will occur to greater or lesser degrees.en_US]
dc.language.isoengen_US
dc.publisherSage Publications Incen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectFeedback-seeking behavioren_US
dc.subjectLeader-member exchange (LMX)en_US
dc.subjectFrontline em3ployee performanceen_US
dc.subjectFeedback-seeking climateen_US
dc.subjectJob satisfactionen_US
dc.titleFrontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter?en_US
dc.typearticleen_US
dc.identifier.startpage44en_US
dc.identifier.endpage59
dc.relation.journalJournal of Service Researchen_US
dc.identifier.issue1
dc.identifier.volume22en_US
dc.departmentFakülteler, İşletme Fakültesi, İşletme Bölümüen_US
dc.identifier.wosWOS:000454588700004en_US
dc.identifier.doi10.1177/1094670518779462en_US
dc.identifier.scopus2-s2.0-85048752760en_US
dc.institutionauthorMengüç, Bülenten_US
dc.institutionauthorİmer, Havva Pınaren_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US


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