Browsing by ORCID "Uray, Nimet/0000-0003-2285-1845"
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Consumer complaining behavior in hospitality management
Tosun, Petek; Sezgin, Selime; Uray, Nimet (Routledge Journals, Taylor & Francis Ltd, 2022)The purpose of this study is to investigate the impacts of assertiveness, aggressiveness, and perceived risks on consumer complaining behavior (CCB) in the tourism and hospitality sector. This research utilized a quantitative ...