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Internal Customer Satisfaction Improvement with QFD Technique
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...
A critical analysis of current legal developments on the political participation of minorities in Turkey
(2010)
This is a follow-up article to the one published in the IJMGR half a decade ago (Vol. 12 2005). Although there have been domestic and international legal cases that are directly concerned with the political participation ...