De Kervenoael, Canan Jouan

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De Kervenoael, Canan Jouan
C.,De Kervenoael
C. J. De Kervenoael
Canan Jouan, De Kervenoael
De Kervenoael, Canan Jouan
C.,De Kervenoael
C. J. De Kervenoael
Canan Jouan, De Kervenoael
De Kervenoael, Ronan
Job Title
Doç. Dr.
Email Address
Canan.yıldırım@khas.edu.tr
Main Affiliation
International Trade and Finance
Status
Former Staff
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Scopus Author ID
Turkish CoHE Profile ID
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3

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    Article
    Citation - WoS: 7
    Citation - Scopus: 7
    Dissidents With an Innovation Cause? Non-Institutionalized Actors' Online Social Knowledge Sharing Solution-Finding Tensions and Technology Management Innovation
    (Emerald Group Publishing Limited, 2015) De Kervenoael, Ronan; A. Bısson, Chrıstophe Louıs; Bisson, Christophe; De Kervenoael, Canan Jouan; Palmer, Mark
    Purpose - Traditionally most studies focus on institutionalized management-driven actors to understand technology management innovation. The purpose of this paper is to argue that there is a need for research to study the nature and role of dissident non-institutionalized actors' (i.e. outsourced web designers and rapid application software developers). The authors propose that through online social knowledge sharing non-institutionalized actors' solution-finding tensions enable technology management innovation. Design/methodology/approach - A synthesis of the literature and an analysis of the data (21 interviews) provided insights in three areas of solution-finding tensions enabling management innovation. The authors frame the analysis on the peripherally deviant work and the nature of the ways that dissident non-institutionalized actors deviate from their clients (understood as the firm) original contracted objectives. Findings - The findings provide insights into the productive role of solution-finding tensions in enabling opportunities for management service innovation. Furthermore deviant practices that leverage non-institutionalized actors' online social knowledge to fulfill customers' requirements are not interpreted negatively but as a positive willingness to proactively explore alternative paths. Research limitations/implications - The findings demonstrate the importance of dissident non-institutionalized actors in technology management innovation. However this work is based on a single country (USA) and additional research is needed to validate and generalize the findings in other cultural and institutional settings. Originality/value - This paper provides new insights into the perceptions of dissident non-institutionalized actors in the practice of IT managerial decision making. The work departs from but also extends the previous literature demonstrating that peripherally deviant work in solution-finding practice creates tensions enabling management innovation between IT providers and users.

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