Sustainable Knowledge Management Shown in the Example of a Company Operating on the Telecommunications Market

Abstract

Modern organizations are being strongly pressured to increase agility and competitiveness operate on the global market and engage in alliances. One key success factor for these organizations is the human factor. Human resource and knowledge managers line managers and team leaders are ultimately responsible for the effective and efficient operation of the organization. They are collectively responsible for the evolution of the organization in order to meet new challenges. These responsibilities can only be born if the these managers have the appropriate knowledge in their respective fields of expertise and know how to share this knowledge sustainable among each other and have an effective awareness of the need for a knowledge sharing network within the organization. In this study we develop a social media based knowledge management system for a company which operates in the telecommunications market serving a special niche market. Managers from similar disciplines contribute to the project in sharing their knowledge on social media mainly Google Plus. We develop structures for a sustainable knowledge management environment for companies in the example of managers all of who have expertise in management or information technology. Applying social media for managing knowledge could turn these managers into knowledge leaders in their organizations. The results of the forthcoming analysis will show the advantages and potential for improvement for using social media knowledge bases for knowledge exchange. (C) 2015 The Authors. Published by Elsevier B.V.