Browsing by Author "Salem, Sondus"
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The impact of jay customer behaviors on bank service providers' organizational commitment: The mediating role of job stress and moderating effect of emotional intelligence
Salem, Sondus (Kadir Has Üniversitesi, 2022-07)The purpose of this study is to examine the impact of jay customer behaviors, namely verbal abuse, physical abuse, and sexual harassment, on front-line service employees’ organizational commitment and its aspects: affective ...