Browsing by ORCID "Ozturkcan, Selcen/0000-0003-2248-0802"
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Consumers and service robots: Power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi; Ozturkcan, Selcen (Elsevier Sci Ltd, 2023)Robotics significantly influence retail and consumer services. The COVID-19 pandemic further amplified the rise of service robots (SRs) through social distancing measures. While robots are embraced widely by retailers and ...