Browsing Araştırma Çıktıları | WoS | Scopus | TR-Dizin | PubMed by Subject "Customer satisfaction"
Now showing items 1-6 of 6
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Exploring switching factors for mobile number portability: A survey
(Inst Advanced Science Extension, 2017)Pakistan's mobile phone market is one of the world's fastest growing markets with a subscriber base of 137 million users. Competition in the country's telecommunication industry is dominated by four players and customer ... -
Framework for zero-defect manufacturing in Indian industries - Voice of the customer
(Emerald Group Publishing Ltd, 2023)Purpose The present paper proposes a framework for zero-defect manufacturing in Indian industries. Due to the current competitive market, there is a strong need to achieve zero defects from the customer's perspective. A ... -
Measuring, evaluating and improving hospital quality parameters/dimensions - An integrated healthcare quality approach
(2011)Purpose: This paper aims to examine the major factors affecting cumulative summation, to empirically examine the major factors affecting satisfaction and to address the question whether patients in Kazakhstan evaluate ... -
Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey
(2010)Purpose - The aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be ... -
Using Fuzzy Set Theory in the Comparison of Customer Satisfaction Levels
(Süleyman Demirel Üniversitesi, 2019)Customer satisfaction is the key to the survival and profitability of all businesses. In the ever-changing business world, this concept has gained more importance. In particular, in industries where new firms based on ... -
When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation-Performance Link
(Sage Publications, 2019)Research on customer participation (CP) has focused on its benefits for customers. However, recent research suggests that CP is beneficial to both customers and firms. The literature is also sparse on the economic (e.g., ...