Browsing Hukuk Fakültesi by Author "İmer, Havva Pınar"
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Internal Customer Satisfaction Improvement with QFD Technique
Camgöz-Akdağ, Hatice; İmer, Havva Pınar; Ergin, Kebire Nazlı (Emerald Group Publishing Limited, 2016)Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...