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Corporate diversification and firm value: evidence from emerging markets
(Emerald Group Publishing Limited, 2015)
Purpose - The purpose of this paper is to investigate the impact of corporate diversification on firm value in a sample of nine emerging markets including Brazil Chile Indonesia Malaysia Philippines Poland South Africa ...
Empirical Evidence of Revenue Management in the Cruise Line Industry
(Sage Publications Inc, 2019)
Revenue management (RM) has received considerable attention from both academic and business professionals. It encompasses several techniques regarding capacity allocation pricing and resource management of fixed time-sensitive ...
Does Firm Age Affect Profitability? Evidence From Turkey
(Int Inst Social & Economics Sciences-IISES, 2016)
The objective of this study is to investigate the impact of firm age on the profitability of Turkish firms listed on Borsa Istanbul. Using a dataset covering the years between 2005 and 2014 and consisting of 302 non-financial ...
Internal Customer Satisfaction Improvement with QFD Technique
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...
When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees' Job Satisfaction and Performance?
(Amer Marketing Assoc, 2016)
The role of coworkers' customer orientation (CO) in influencing an employee's CO has received sparse attention in the literature. This research serves two purposes. First the study draws on person-group fit theory to develop ...
Babbling through social media: A cross-country study mapping out social networks using eWOM intentions
(Springer, 2023)
This research aims to determine the factors affecting the users’ electronic word-of-mouth (eWOM) seeking and sharing intentions and to reveal the interactions among and within clusters using social network analysis (SNA). ...
Efficiency analysis of emergency departments in metropolitan areas
(Elsevier, 2020)
The demand in the healthcare industry is increasing exponentially due to aging population of the world and this is leading to a rapid increase in the cost of healthcare. The emergency departments of the hospitals are the ...
Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Condition
(Sage Publications, 2020)
Drawing on the customer participation (CP) literature, this research proposes that CP variation is the degree to which employees perceive variability across customers with regard to customers sharing information, time, and ...
Corporate Social Responsibility and Financial Performance: The Moderating Role of Ownership Concentration in Turkey
(MDPI, 2019)
The objective of this study is to investigate the impact of corporate social responsibility (CSR) engagement on firm financial performance in a developing country, Turkey, and to analyze the moderating role of ownership ...
The Relationship between Muslim Religiosity Price-Value Consciousness Impulsive Buying Tendency and Post-Purchase Regret: A Moderation Analysis
(Bilgesel Yayincilik San & Tic Ltd, 2014)
Religion has been considered an inseparable part of culture. There is a considerable amount of research examining the relationship between religious affiliation and consumer behavior. Although past studies have confirmed ...