Browsing Lisansüstü Eğitim Enstitüsü by Author "Çetinkaya, Saadet"
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The effects of service quality and e-service quality on customer satisfaction, e-satisfaction, loyalty, e-loyalty: A study on aviation sector
Mertel, Büşra (Kadir Has Üniversitesi, 2020)The main aim of this thesis is clarifying the effects of factors (tangibles factors, reliability, assurance, empathy and also enthusiasm) on customer satisfaction and also customer loyalty, the first of which is accepted ... -
Understanding The Effects Of Athletes’ institutionalization Perceptions On Professional Commitment And Motivation: A Study On Wrestlers’ Attitudes
İldem, Kansu (Kadir Has Üniversitesi, 2018)The main purpose of this thesis is to examine the relationships between athletes’ institutionalization perceptions and their professional commitment and motivation. Given the nature of the research objectives data were ...