Browsing by Subject "Burnout"
Now showing items 1-2 of 2
Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Condition Authors:
Publisher and Date:(Sage Publications, 2020)Drawing on the customer participation (CP) literature, this research proposes that CP variation is the degree to which employees perceive variability across customers with regard to customers sharing information, time, and effort and making suggestions to enhance the service delivery process and outcome. Drawing on the job demands-resources model, this research explicates the mediating process by which CP variation affects customer service performance and its boundary conditions. Study 1 uses data ...
The relationship between work related burnout, vigor and continuance commitment: The moderating effect of organizational spiritual value Authors:
Publisher and Date:(Kadir Has University, 2016)The concept of burnout in modern workplaces has been acknowledged in management literature as an important area of research, as burnout is argued to be a type of threat in today's workplace environments that employees are exposed due to the high work demands. The objective of this study is to explore the moderating effect of perceived organizational spiritual values on work related burnout and vigor and the mediating effect of vigor on work related burnout and continuance commitment in the Turkish ...