• English
    • Türkçe
  • English 
    • English
    • Türkçe
  • Login
View Item 
  •   DSpace Home
  • Araştırma Çıktıları / Scopus
  • Araştırma Çıktıları / Scopus
  • View Item
  •   DSpace Home
  • Araştırma Çıktıları / Scopus
  • Araştırma Çıktıları / Scopus
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Assessing quality in higher education: New criteria for evaluating students' satisfaction

Thumbnail
View/Open
Assessing quality in higher education new criteria for evaluating students’ satisfaction.pdf (275.5Kb)
Date
2011
Author
Zineldin, Mosad
Akdag, Hatice Camgöz
Vasicheva, Valentina
Abstract
The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students' perception of cumulative satisfaction. The model includes behavioural dimensions of student satisfaction. The factors included in this cumulative summation are technical functional infrastructure interaction and atmosphere of higher education institutions. This study concerns students in higher education institutions in Istanbul Turkey. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1641 complete and usable questionnaires was received. Frequency analysis factor analysis and reliability analysis were used for analysing the data collected. Inspection of scree plot and eigenvalues enabled the analysis to reduce the 39 quality attributes to seven factors. The results can be used by higher education institutions to re-engineer and re-design creatively their quality-management processes and the future direction of their more effective education quality strategies. © 2011 Taylor & Francis.

Source

Quality in Higher Education

Issue

2

Volume

17

Pages

231-243

URI

https://hdl.handle.net/20.500.12469/1534
https://doi.org/10.1080/13538322.2011.582796

Collections

  • Araştırma Çıktıları / Scopus [1565]
  • İşletme / Business Administration [81]

Keywords

Behavioural dimensions
Citizens
Higher education
Management
Quality model
Satisfaction
Students
University

Share


DSpace software copyright © 2002-2015  DuraSpace
Contact Us | Send Feedback
Theme by 
@mire NV
 

 

Browse

All of DSpaceCommunities & CollectionsBy Issue DateBy AuthorsBy TitlesBy SubjectsBy TypesBy LanguagesBy DepartmentsBy PublishersBy KHAS AuthorsBy Access TypesThis CollectionBy Issue DateBy AuthorsBy TitlesBy SubjectsBy TypesBy LanguagesBy DepartmentsBy PublishersBy KHAS AuthorsBy Access Types

My Account

LoginRegister

Statistics

View Google Analytics Statistics

DSpace software copyright © 2002-2015  DuraSpace
Contact Us | Send Feedback
Theme by 
@mire NV