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A fuzzy QFD approach to determine supply chain management strategies in the dairy industry

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A fuzzy QFD approach to determine supply chain management strategies in the dairy industry.pdf (501.5Kb)
Date
2013
Author
Ayaǧ, Zeki
Samanlıoğlu, Funda
Büyükozkan, Gülçin
Abstract
The aim of this study is to identify the crucial logistics requirements and supply chain management (SCM) strategies for the dairy industry. For product or service development quality function deployment (QFD) is a useful approach to maximize customer satisfaction. The determination of design requirements and supply chain management strategies are important issues during QFD processes for product or service design. For this reason a fuzzy QFD methodology is proposed in this study to determine these aspects and to improve customer satisfaction. Qualitative information is converted firstly into quantitative parameters and then this data is combined with other quantitative data to parameterize two multi-objective mathematical programming models. In the first model the most important logistic requirements for the company are determined based on total technical importance total cost total feasibility and total value increment objectives and in the second model based on these objectives appropriate supply chain management strategies are determined. Finally a case study from the Turkish dairy industry is given to illustrate the proposed approach.

Source

Journal Of Intelligent Manufacturing

Issue

6

Volume

24

Pages

1111-1122

URI

https://hdl.handle.net/20.500.12469/774

Collections

  • Araştırma Çıktıları / Scopus [1482]
  • Araştırma Çıktıları / WOS [1412]
  • Endüstri Mühendisliği / Industrial Engineering [128]

Keywords

Dairy customer needs
Dairy logistics requirements
Supply chain management strategies
Fuzzy QFD
Multi-objective mathematical programming

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DSpace software copyright © 2002-2015  DuraSpace
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Theme by 
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