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Product ımprovement with Quality Function Deployment (QFD) technique

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Product ımprovement with Quality Function Deployment (QFD) technique.pdf (252.6Kb)
Date
2012
Author
Akdag, Hatice Camgöz
Zaim, Selim
Acar, Mehmet F.
Demirel, Omer F.
Ataman, Ahmet
Abstract
The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas distribution company) the biggest natural gas distribution firm in Turkey. Experts from engineers were selected to determine customer expectations. Application of QFD to pipe strangling equipment is described step by step. The results show that when developing a new product or improving a product both customer expectations and product requirements are evaluated at the same time pleasing both parties for a successful result.

Source

Materials and Manufacturing Technologies XIV

Volume

445

Pages

1058-1063

URI

https://hdl.handle.net/20.500.12469/924
https://doi.org/10.4028/www.scientific.net/AMR.445.1058

Collections

  • Araştırma Çıktıları / Scopus [1565]
  • Araştırma Çıktıları / WOS [1518]
  • İşletme / Business Administration [81]

Keywords

QFD
Quality
New product development
Customer expectation

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