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Assessing quality in higher education: New criteria for evaluating students' satisfaction
(Taylor & Francis, 2011)
The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students' perception of cumulative satisfaction. The model includes behavioural dimensions of student ...
Strategic positioning and quality determinants in banking service
(2011)
Purpose - The aim of this paper is to investigate and define the competitive positioning of banks including state-owned domestic and foreign banks operating in Istanbul Turkey. The aim is to check the competitive marketplace ...