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Strategic positioning and quality determinants in banking service
(2011)
Purpose - The aim of this paper is to investigate and define the competitive positioning of banks including state-owned domestic and foreign banks operating in Istanbul Turkey. The aim is to check the competitive marketplace ...
Measuring, evaluating and improving hospital quality parameters/dimensions - An integrated healthcare quality approach
(2011)
Purpose: This paper aims to examine the major factors affecting cumulative summation, to empirically examine the major factors affecting satisfaction and to address the question whether patients in Kazakhstan evaluate ...