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Internal Customer Satisfaction Improvement with QFD Technique
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...
The Relationship between Muslim Religiosity Price-Value Consciousness Impulsive Buying Tendency and Post-Purchase Regret: A Moderation Analysis
(Bilgesel Yayincilik San & Tic Ltd, 2014)
Religion has been considered an inseparable part of culture. There is a considerable amount of research examining the relationship between religious affiliation and consumer behavior. Although past studies have confirmed ...
Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey
(2010)
Purpose - The aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be ...
Strategic positioning and quality determinants in banking service
(2011)
Purpose - The aim of this paper is to investigate and define the competitive positioning of banks including state-owned domestic and foreign banks operating in Istanbul Turkey. The aim is to check the competitive marketplace ...