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Assessing quality in higher education: New criteria for evaluating students' satisfaction
(Taylor & Francis, 2011)
The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students' perception of cumulative satisfaction. The model includes behavioural dimensions of student ...
Measuring, evaluating and improving hospital quality parameters/dimensions - An integrated healthcare quality approach
(2011)
Purpose: This paper aims to examine the major factors affecting cumulative summation, to empirically examine the major factors affecting satisfaction and to address the question whether patients in Kazakhstan evaluate ...