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Internal Customer Satisfaction Improvement with QFD Technique
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...
When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees' Job Satisfaction and Performance?
(Amer Marketing Assoc, 2016)
The role of coworkers' customer orientation (CO) in influencing an employee's CO has received sparse attention in the literature. This research serves two purposes. First the study draws on person-group fit theory to develop ...
Traditional Folklore Forms in Temasa-i Dunya ve Cefakar u Cefakes
(Milli Folklor Dergisi, 2016)
Temasa-i Dunya ve Cefakar u Cefakes written by Evangelinos Misailidis in 1871-1872 has widely been considered to be an adaptation of the Greek novel O Polipathis (1839) and its originality has not been adequately emphasized ...
Uncovering the Relationship Between Materialism Status Consumption and Impulsive Buying: Newfound Status of Islamists in Turke
(Univ Babes-Bolyai, 2016)
Islam is often associated with anti-consumerism. This study suggests that a new elite with explicitly Islamist dispositions is being constructed in Turkey and aims to provide evidence that these elites build their identity ...
Unpacking the Relationship Between Materialism Status Consumption and Attitude to Debt the Role of Islamic Religiosity
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of the study is to investigate how religiosity affects these relationships inTurkey where consumption is de-stigmatized among a new economic elite with strong ties to Islamism. The literature commonly ...
Developing a measure for "connectorship" as a component of engaged leadership
(Emerald Group Publishing Ltd, 2016)
Purpose - The purpose of this paper is to report the findings of a mixed methods study that explored how active community engaged and connected managers were in their local and broader communities (engaged leadership, EL). ...
BİRLEŞME VE SATIN ALMA İŞLEMLERİNİN ŞİRKET VE SEKTÖR DÜZEYİNDE ETKİLERİ
(2016)
[Abstract Not Available]