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Internal Customer Satisfaction Improvement with QFD Technique
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...
To shop or not to shop while traveling? Exploring the influence of shopping mall attributes on overall tourist shopping satisfaction
(Routledge Journals, Taylor & Francis Ltd, 2023)
The shopping experience may impact tourists' overall dis/satisfaction and, subsequently, the destination's local economy. To address this importance, the current study focused on six important criteria - environmental ...