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Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth
(Palgrave Macmillan Ltd, 2022)
This study has established a conceptual model regarding the impacts of brand image, which consists of two subdimensions, corporate social responsibility (CSR) image and personnel image, and brand trust on brand forgiveness ...
Nexus between Sustainability Reporting and Firm Performance: Considering Industry Groups, Accounting, and Market Measures
(Mdpi, 2023)
The relationship between Sustainability Reporting and corporate financial performance is overlapping and multifaceted and it has been an interesting issue for both academics and professionals since the beginning of the ...