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Internal Customer Satisfaction Improvement with QFD Technique
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...
Personality Motivation and Math Achievement Among Turkish Students: Evidence from PISA Data
(Sage Publications Inc, 2017)
Using the Turkish portion of the Programme for International Student Assessment dataset (N=4848
Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey
(2010)
Purpose - The aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be ...
Strategic positioning and quality determinants in banking service
(2011)
Purpose - The aim of this paper is to investigate and define the competitive positioning of banks including state-owned domestic and foreign banks operating in Istanbul Turkey. The aim is to check the competitive marketplace ...
A new energy paradigm for Turkey: A political risk-inclusive cost analysis for sustainable energy
(Elsevier Science, 2011)
Implementing sustainable development policies in order to achieve economic and social development while maintaining adequate environmental protection to minimize the damage inflicted by the constantly increasing world ...