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Internal Customer Satisfaction Improvement with QFD Technique
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...
When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees' Job Satisfaction and Performance?
(Amer Marketing Assoc, 2016)
The role of coworkers' customer orientation (CO) in influencing an employee's CO has received sparse attention in the literature. This research serves two purposes. First the study draws on person-group fit theory to develop ...
Service Employee Burnout and Engagement: The Moderating Role of Power Distance Orientation
(Springer, 2016)
Studies show that service employees are among the most disengaged in the workforce. To better understand service employees' job engagement this study broadens the scope of the job demands-resources (JD-R) model to include ...
A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate
(Sage Publications Inc, 2016)
We search for missing links in how the different social exchange relationships employees have with supervisors (i.e. leader-member exchange [LMX] differentiation) affect their unit service climate perceptions. Drawing on ...
Uncovering the Relationship Between Materialism Status Consumption and Impulsive Buying: Newfound Status of Islamists in Turke
(Univ Babes-Bolyai, 2016)
Islam is often associated with anti-consumerism. This study suggests that a new elite with explicitly Islamist dispositions is being constructed in Turkey and aims to provide evidence that these elites build their identity ...
Unpacking the Relationship Between Materialism Status Consumption and Attitude to Debt the Role of Islamic Religiosity
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of the study is to investigate how religiosity affects these relationships inTurkey where consumption is de-stigmatized among a new economic elite with strong ties to Islamism. The literature commonly ...
Traditional Folklore Forms in Temaşa-i Dünya ve Cefakar-u Cefakeş [Temaşa-i Dünya ve Cefakar-u Cefakeş´te Geleneksel Folklor Biçimleri]
(Milli Folklor Dergisi, 2016)
Temaşa-i Dünya ve Cefakâr u Cefakeş written by Evangelinos Misailidis in 1871-1872 has widely been considered to be an adaptation of the Greek novel O Polipathis (1839) and its originality has not been adequately emphasized ...
Revenue management with minimax regret negotiations
(Pergamon-Elsevıer Scıence Ltd, 2016)
We study the dynamic bilateral price negotiations from the perspective of a monopolist seller. We first study the classical static problem with an added uncertainty feature. Next, we review the dynamic negotiation problem, ...
Developing a measure for "connectorship" as a component of engaged leadership
(Emerald Group Publishing Ltd, 2016)
Purpose - The purpose of this paper is to report the findings of a mixed methods study that explored how active community engaged and connected managers were in their local and broader communities (engaged leadership, EL). ...