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To shop or not to shop while traveling? Exploring the influence of shopping mall attributes on overall tourist shopping satisfaction
(Routledge Journals, Taylor & Francis Ltd, 2023)
The shopping experience may impact tourists' overall dis/satisfaction and, subsequently, the destination's local economy. To address this importance, the current study focused on six important criteria - environmental ...
Customer experience in five-star hotel businesses: is it an “experience” for customers?
(Emerald Publishing, 2023)
Purpose: Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience ...