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Internal Customer Satisfaction Improvement with QFD Technique
(Emerald Group Publishing Limited, 2016)
Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ...
Toward a wider market definition in broadband: The case of Turkey
(Elsevier Science, 2015)
As broadband Internet transforms the way people connect with others the boundaries between different modes of communications become vague. In recent years the scope of voice and broadband markets has become a matter of ...
EU conditionality and desecuritization nexus in Turkey
(Routledge Journals Taylor & Francis Ltd, 2013)
Borrowing the Copenhagen school's lexicon of desecuritization the present paper appraises the EU's role as a desecuritizing agent for Turkey with a particular focus on security speech-acts about Kurdish separatism' and ...
Lignite resources of Turkey: Geology reserves and exploration history
(Elsevier Science, 2014)
This article aims to emphasize the importance of lignite which is the mostly used domestic energy source in the Turkish energy mix by briefly overviewing its geology reserves and exploration. Lignites are distributed in ...
Women's Tertiary Education Masks the Gender Wage Gap in Turkey
(Springer, 2017)
This paper investigates the gender wage gap for full-time formal sector employees disaggregated by education level. The gap between the labor force participation rate of women with tertiary education and those with lower ...
Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey
(2010)
Purpose - The aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be ...
From the Atlantic Pact to NATO: Debating Turkey's location and function in the Turkish Grand National Assembly
(International Relations Council of Turkey, 2012)
This article, using critical geopolitics as a framework, analyzes identity formation in Turkey during Turkey's NATO accession. The main thesis of this article is that identity that is made through foreign policy discourse ...