Browsing Tez Koleksiyonu by Subject "Kalite Fonksiyon Yayılımı"
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Internal customer satısfaction improvement usıng QFD technique
(Kadir Has Üniversitesi, 2013)in this thesis Quality Function Deployment was assigned as a methodology for converting customer requirements and expectations into quality standarts. The paper suggests an approach which is integrating SERVQUAL into QFD ...