İşletme Fakültesi by Institution Author "Akdag, Hatice Camgöz"
Now showing items 1-4 of 4
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Assessing quality in higher education: New criteria for evaluating students' satisfaction
Zineldin, Mosad; Akdag, Hatice Camgöz; Vasicheva, Valentina (Taylor & Francis, 2011)The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students' perception of cumulative satisfaction. The model includes behavioural dimensions of student ... -
Product ımprovement with Quality Function Deployment (QFD) technique
Akdag, Hatice Camgöz; Zaim, Selim; Acar, Mehmet F.; Demirel, Omer F.; Ataman, Ahmet (Trans Tech Publications Ltd, 2012)The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas ... -
Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey
Akdag, Hatice Camgöz; Zineldin, Mosad (2010)Purpose - The aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be ... -
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz; Zineldin, Mosad (2011)Purpose - The aim of this paper is to investigate and define the competitive positioning of banks including state-owned domestic and foreign banks operating in Istanbul Turkey. The aim is to check the competitive marketplace ...