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Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey
(2010)
Purpose - The aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be ...
Using Fuzzy Set Theory in the Comparison of Customer Satisfaction Levels
(Süleyman Demirel Üniversitesi, 2019)
Customer satisfaction is the key to the survival and profitability of all
businesses. In the ever-changing business world, this concept has gained more
importance. In particular, in industries where new firms based on ...