Analyses on visual comfort conditions of passenger service officers' resting areas at airport buildings

Abstract

This thesis focuses on the “passenger service/ground service officer” personnel who make best operational effort in the airport sector. They spend most of the day working in shifts at the airport. During this period, the break room provided by the company to which they are affiliated can be defined as the area where daily activities, socialization and rest actions are performed. Within the scope of thesis, discusses the visual comfort parameters of the floor service officers’ break offices. The impact of this parameter on performance, employee productivity, on people’s health has been investigated. The main focus of the work was an airport in İstanbul. Three different ground service companies participated in the study. As a research method, a survey study was conducted with 25 randomly selected people from each company and a total of 75 participants. Survey results show that, there are differences that can be measured in terms of both performance and efficiency between the employees of the office that does not receive any daylight and the office employees that are homogeneously illuminated. Analyses and assessments of the results of the survey are likely to contribute to the future, both socially and economically. Improving the existing offices of employees and creating new offices are critical for the employees to be in appropriate conditions of visual comfort, while the company empowers its employees and affects their competitive position in the sector.