Conceptualizing Opportunities and Challenges Relevant To the Inclusion of Humanoid Service Robots in the Context of Covid-19

Abstract

The COVID-19 pandemic has heightened the need for a better understanding of how service robots (SR) can aid practitioners as well as society. Individuals must not only embrace the robotic environment but also learn how to collaborate with humanoid service robots for collective value creation. Starting with the eminence of humanoid SR in the context of the COVID-19 pandemic, we majorly focus on anthropomorphism and social exclusion. These two key concepts present both opportunities and challenges, being the most eminent areas of research in the quest for understanding society-robot relationships. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.